The service payment
Your customer pays you directly after the job. OnIT does not collect or touch this payment.
CustomerYou
COMMISSION FOR PROFESSIONALS
Paid in hand. Commission, in the app.
For cash jobs, your customer pays you. You see and settle OnIT’s commission in Platform fees.
- Rate for every job
- Card payment
- Pay in parts
THE PATH OF A JOB
From a finished job to a settled balance.
You finish the job
The job is confirmed in the app, as always.
Your customer pays in cash
The service payment comes straight to you.
Commission is added
The job’s rate and amount appear in Platform fees.
You settle by card
Pay it all or in parts, from the app.
TWO SEPARATE PAYMENTS
Yours stays yours. Commission, separately.
The platform commission
A separate obligation you settle by card in the app. It is not the customer’s service payment.
YouOnIT
YOUR STATUS
Always know where you stand.
Your balance is shown in the app. While fees are unpaid, new jobs pause until they are settled. Then you carry on as normal.
No unpaid feesYou can keep accepting new jobs.
You have unpaid feesSettle them to accept new jobs. Customers can’t book you until then.
Timely remindersWe notify you if a balance stays open, so you don’t miss work.
GOOD TO KNOW
Commission questions.
For a specific payment, include the job ID when you contact us.
Contact usWho settles platform commission?
Commission is a separate obligation of the professional to OnIT after completion. The rate and amount appear in the app. Paying this obligation by card is not the customer’s service payment.
When is commission added?
After a cash job is completed. That job’s commission is added to Platform fees, with the rate and amount shown for each job.
Can I pay in parts?
Yes. Choose how much to pay now, within your balance and the per-payment limit. Every payment needs your confirmation.
What happens if I don’t settle it?
Until the full balance is settled, you can’t accept new jobs and customers can’t book you. Once it is settled, you carry on as normal.
What if a payment gets stuck or looks duplicated?
Don’t start a second payment. Check its status in Platform fees or contact support; your balance updates as soon as the payment is confirmed.
ONIT
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