Your questions, without a long search.
Short answers to the main steps. For help with a specific job, write to us with its ID.
Good to know before you start.
These are summaries. For details, see the platform pages and the documents shown in the app.
See pricing and paymentsDoes OnIT perform the service?
No. OnIT connects customers and professionals. The selected professional performs the service.
When do I see the price?
The price and total are displayed before you confirm a booking. If a proposal total changes, you must approve the new amount before a job is created.
How is a cash job paid?
The customer pays the professional directly. OnIT does not collect the service payment. The booking amount covers the described work; parts not included may cost extra only with your prior agreement.
What if a new part is needed during the work?
A part not included in the offer may cost extra. The professional tells you the price and you agree directly before it is bought or fitted. OnIT does not collect this payment; the app booking amount does not change.
What if something goes wrong?
Report the problem in the app or contact support. For cash jobs, OnIT can review responsibility but cannot refund money it did not receive. Any private repayment is between the parties.
Does the website demo create a real booking?
No. The website demo uses fictional names, prices, and jobs. It does not create an account, job, or payment.